Online sales Terms and Conditions

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Online sales - Sound Induction Systems Ltd

For the General Terms and Conditions click here.

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1. These terms
2. Information about us and how to contact us
3. Our products
4. If you are a Business
5. How the contract is formed between you and us
6. Price and payment
7. Your rights to make changes
8. Our rights to make changes
9. Our contract with you
10. Delivery
11. Your rights to end the contract if you are a consumer. Please note that clause 11 only applies if you are a Consumer
12. How to end the contract with us (including if you have changed your mind).Please note that clause 12 only applies if you are a Consumer
13. Our rights to end the contract
14. If there is a problem with the product. Please note that clause 14 only applies if you are a Consumer
15. Our Liability if you are a business. Please note that clause 15 only applies if you are a Business
16. Our Liability if you are a consumer. Please note that clause 16 only applies if you are a Consumer
17. Events outside of our Control
18. Communications between us
19. How we may use your personal information
20. Manufacturers Guarantee
21. Our Warranty and Consumer Durables
22. Notices
23. International Orders and Delivery
24. Privacy
25. Other important terms

Our terms

These terms

1.1 What these terms cover. These are the terms and conditions on which we supply goods to you via our website.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

1.3 Identity of customer. For the purposes of these terms, you are a ‘consumer’ if you are buying products from our site as an individual for purposes wholly or mainly outside of your trade, business, craft or profession. You are a ‘business customer’ if you are buying products from our site for purposes relating to your trade, business, craft or profession. Some terms only apply to your order if you are a consumer and other terms only apply to your order if you are a business customer, so please make sure you read these terms carefully.

1.4 References. Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to Sound Induction Systems Ltd and any reference to ‘you’ or ‘your’ is to the person placing an order on our site.

1.5 Age restrictions. You must be at least 18 years old and a resident of the UK to place an order on our site. If you are a business customer placing an order on behalf of a business, you confirm that you have authority to place such order for and on behalf of that business.

1.6 Changes to terms. We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.

1.7 Site use. Your use of our site is governed by our Website Terms of Use

Information about us and how to contact us

2.1 Who we are. We are Sound Induction Systems Limited a company registered in England and Wales. Our company registration number is 03956767 and our registered office is at Unit 27 Mochdre Industrial Estate, Mochdre, Newtown, Powys SY16 4LE. Our registered VAT number is GB 489 3564 88.

2.2 Contacting us if you are a consumer:

(a) To cancel a contract in accordance with your legal right as set out in clause 11 where you are entitled to do so, you just need to let us know that you have decided to cancel. The easiest way to do this is to contact us via our contact page on our website or alternatively email us at sales@soundinduction.co.uk. We will then email you to confirm that we have received your email and we will also confirm what further action is required (if any). Alternatively, you can also contact our customer services team by telephone on (01686) 628012. If you are emailing us please include your order reference number, the manufacturer and model number(s) to be returned, the reason for returning the goods (including a full fault description if there is a problem with the product), a copy of the invoice. These details will help us identify your order. If you send us your cancellation notice by email then your cancellation is effective from the date you send us the email.

(b) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer services team at (01686) 628012 or by emailing us at sales@soundinduction.co.uk.

2.3 Contacting us if you are a business. You may contact us by telephoning our customer service team at (01686) 628012 or by emailing us at sales@soundinduction.co.uk. If you wish to give us formal notice of any matter in accordance with these terms, please see clause 18.2.

2.4 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your order.

2.5 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

Our products

3.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

3.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

If you are a Business

4.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase products.

4.2 These terms constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

4.3 You acknowledge that entering into this contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms or any document expressly referred to in them.

4.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation based on any statement in this contract.

4.5 Any variation to these terms will not be binding unless expressly agreed in writing between you and us,

How the contract is formed between you and us

5.1 Placing an order: Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

5.2 After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 9.1.

Price and payment

6.1 Where to find the price for the product. The price of the product (which is shown including and excluding VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 6.4 for what happens if we discover an error in the price of the product you order.

6.2 Changing the price before the goods are delivered. We reserve the right, by giving notice to you at any time before the goods are delivered, to increase the price to take account of any increase in the cost to us of supplying the goods to you which is due to:

(a) Any factor beyond our control (which may include, but is not limited to, changes in our supply costs, exchange rate fluctuations and changes in import duties or levies);

(b) Any change in delivery dates or quantities for the goods which you request; or

6.3 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

6.4 What happens if we got the price wrong or if there is a change in the price. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.

6.5 The price of the product does not include delivery prices. Our delivery prices are as advised to you during the checkout process, before you confirm your order. To check relevant delivery prices, please refer to our delivery prices page.

6.6 When you must pay and how you must pay.

(a) We accept payment with credit or debit cards. We use Opayo by Elavon (formally known as Sage Pay) to process our payments. Opayo is a PCI DSS Level 1 payment service provider. All card transactions are encrypted. Opayo say that you can be completely assured in the knowledge that no details can be examined, used or modified by any third parties attempting to gain access to sensitive information. More information about Opayo can be found at https://www.elavon.co.uk/about.html

(b) Payment for the products and all applicable delivery prices is in advance.

Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the changes are unacceptable to you, you may want to end the contract (see clause 11 “Your rights to end the contract if you are a consumer”).

Our rights to make changes

8.1 Minor changes to the products. We may change the product:

(a) to reflect changes in relevant laws and regulatory requirements; and

(b) to implement minor technical adjustments and improvements; These changes will not affect your use of the product.

Our contract with you

9.1 How we will accept your order. We will confirm our acceptance of your order to you by sending you an email that confirms that the products have been dispatched (Shipping Confirmation). The contract between us will only be formed when we send you the Shipping Confirmation.

9.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing. If your payment has already been processed then we will refund you the full price paid for the product including delivery prices. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

9.3 Your order number. After you place an order you will receive an email which will have an order number and an order date (see clause 5.2). This order number will also be contained in the Shipping Confirmation. It will help us if you can tell us the order number whenever you contact us about your order.

Delivery

10.1 We will confirm in the Shipping Confirmation when the goods have been shipped which will be without undue delay but in any event within 30 days of the date you ordered the goods.

10.2 We are not responsible for delays outside our control. If our supply of the products is delayed by an event beyond our control (please see clause 17) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but have not received.

10.3 If you are not at home when the product is delivered. All deliveries require a signature. If no one is available at your address to take delivery, a note will be left informing you of how to rearrange delivery or collect the products from a local depot.

10.4 If you do not re-arrange delivery. If you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 13 will apply.

10.5 Your legal rights if we deliver goods late. Please note that clause 10.5 only applies if you are a consumer. If we miss the 30 day delivery deadline for any products then you may cancel your order straight away if any of the following apply:

(a) we have refused to deliver the products:

(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances): or

10.6 Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

10.7 Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 10.5, you can cancel your order for any of the goods in accordance with clause 11.

10.8 When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a courier arranged by you collects it from us. It is therefore important that when the parcel is delivered that you or anyone accepting delivery on your behalf inspects the parcel for any damage before accepting delivery.

10.9 When you own the goods. Ownership of the goods passes to you once you have paid for them in full.

10.10 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 13 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of the product if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

10.11 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

(a) deal with technical problems or make minor technical changes;

(b) update the product to reflect changes in relevant laws and regulatory requirements;

10.12 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 3 weeks in any 2 month period then we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 4 weeks and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

10.13 If you do not receive the goods. If you do not receive the goods ordered within 30 days of the date of your order, we shall have no liability to you unless you notify us in writing via our contact page on our website or alternatively by email at sales@soundinduction.co.uk of the problem as soon as possible and within 7 days of the date on which the goods should have been delivered.

Your rights to end the contract if you are a consumer

Please note that clause 11 only applies if you are a Consumer

11.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 14;

(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 12.

(c) If you have just changed your mind about the product, see clause 12. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 12.

11.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a) we have told you about an upcoming change to the product or these terms which you do not agree to;

(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 4 weeks; or

(e) you have a legal right to end the contract because of something we have done wrong (please see clause 14);.

11.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights are contained in the Consumer Contracts Regulations 2013.

11.4 When you don't have the right to change your mind. You do not have a right to change your mind in respect of:

(a) Microphones, earphones and any other items to which high standards of hygiene are applied;

(b) Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

(c) Sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and

(d) Any products which become mixed inseparably with other items after their delivery.

(e) Any goods that have been installed and cannot be returned to the same physical state as they were in when we delivered them to you or have been made or adapted or modified to meet your particular requirements.

11.5 How long do I have to change my mind? You have 14 days after the day you (or someone you nominate) receives the goods, unless:

(i) Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

(ii) Your goods are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.

11.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is paid for and delivered. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) a reasonable compensation for the net costs we will incur as a result of your ending the contract.

How to end the contract with us (including if you have changed your mind)

Please note that clause 12 only applies if you are a Consumer

12.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following (within 14 days of your order):

(a) Phone or email. Call our customer services team on 01686 628012 or email us at sales@soundinduction.co.uk. Please provide your name, invoice number, order reference number, order date and full details of the order together with your phone number and email address. We will then send you a Returns Goods Form with a return number for you to complete and return to us with your goods.

(b) By contacting us via the contact us link on our website https://soundinduction.co.uk/contact-us.

(c) By post. Please note that our preferred method of communication is email or telephone as it allows us to process requests quicker. Should you wish however to end the contract with us by post then please write to us at our contact address providing us with your name, invoice number, order number, order date, make and manufacturer of the product and your reasons for wanting to end the contract. We will then send you a Returns Goods Form with a returns number for you to complete and return to us together with the goods.

12.2 Returning products after ending the contract.

(a) If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us at your own cost and risk.

(b) You must either return the goods in person to where you bought them or alternatively you should ship them back to us at Sound Induction Systems Ltd, Unit 27 Mochdre Industrial Estate, Newtown, Powys SY16 4LE. Please call customer services on 01686 628012 or email us at sales@soundinduction.co.uk. for a returns number (see clause 12.1).

(c) If you are exercising your right to change your mind you must send the goods back within 14 days of telling us you wish to end the contract.

(d) Once you have notified us that you are cancelling your contract the goods in question must be returned by you and received by us in the condition they were in when they were delivered to you. All goods must be complete with accessories, cables, software, manuals and in the original packaging. The packaging must also be in the original condition and must be unmarked. If you do not return the goods delivered to you or do not pay the cost of delivery, we shall be entitled to deduct the direct cost of recovering the goods from the amount to be re-credited to you.

12.3 When we will pay the costs of return. We will pay the costs of return:

(a) if the products are faulty or misdescribed;

(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong;

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

12.4 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

12.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

(a) We may reduce your refund of the price to reflect any reduction in the value of the goods, if this has been caused by you handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

12.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

(a) If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 12.2.

(b) If your products are Goods and we have offered to collect them, your refund will be made within 14 days of your telling us you have changed your mind.

(c) Please note that no refund will be made if the goods are not received and no such evidence of the goods having been sent is available.

Our rights to end the contract

13.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a) We have insufficient stock to deliver the goods you have ordered;

(b) We do not deliver to your area;

(c) One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers;

(d) You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products.

(e) You do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

13.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 13.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking the contract.

13.3 We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 14 days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

13.4 If you are a business. We shall be entitled to terminate the contract immediately if:

(a) You commit a serious breach of the contract: or

(b) You make an arrangement with or enter into a compromise with your creditors, become the subject of a voluntary arrangement, receivership, administration, liquidation or winding up, you are unable to pay your debts or otherwise become insolvent or you or your company, property or assets is/are the subject of any district, execution, event of insolvency or event of bankruptcy or any other similar process or event, whether in the United Kingdom or elsewhere: or

(d) If we reasonably think that any of the events specified in clauses 13.4 (a) to (c) is about to occur.

If there is a problem with the product

Please note that clause 14 only applies if you are a Consumer

14.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01686 628012 or email us at sales@soundinduction.co.uk. Alternatively, you can contact us via the contact us link on our website https://soundinduction.co.uk/contact-us.

14.2 If the product is damaged. If the product is damaged in any way when it is delivered to you, please ensure that you make a note of the damage when you accept delivery and then contact us at sales@soundinduction.co.uk as soon as possible and within 7 days to let us know.

14.3 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights. The products that we provide to you must be as described, fit for purpose and of satisfactory quality.

14.4 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them or ship them back to us. Please call customer services on 01686 628012 or email us at sales@soundinduction.co.uk. Alternatively, please contact us via the contact us link on our website.

Our Liability if you are a business

Please note that clause 15 only applies if you are a Business

15.1 We only supply products for internal use by your business, and you agree not to use the products for any resale purposes.

15.2 Nothing in these terms limits or excludes our liability for:

(a) Death or personal injury caused by our negligence;

(b) Fraud or fraudulent misrepresentation;

15.3 Subject to clause 15.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence) breach of statutory duty, or otherwise, arising under or in connection with the contract for:

(a) Any loss of profits, sales, business, or revenue;

(b) Loss or corruption of data, information or software;

(d) Loss of anticipated or actual savings, discount or rebate;

(e) Harm to reputation or loss of goodwill; or

(f) Any indirect or consequential loss.

15.4 Subject to clause 15.2, our total liability to you in respect of all losses arising under or in connection with the contract whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the price of the products.

15.5 Except as expressly stated in these terms, we do not give any representation, warranties or undertakings in relation to the products. Any representation, condition or warranty which might be implied or incorporated into these terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the products are suitable for your purposes, that the products are legal to use in your region, and are suitable for the local/regional environment they are to be used in.

Our Liability if you are a consumer

Please note that clause 16 only applies if you are a Consumer

16.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms or are negligent, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

16.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987.

16.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16.4 If you do not receive the goods. If you do not receive the goods ordered within 30days of the Shipping Confirmation, we shall have no liability to you unless you notify us in writing at our contact address, preferably by email at sales@soundinduction.co.uk of the problem within 10 days of the date of which we advised you that the goods had been shipped.

Events outside of our Control

17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any obligations under a contract that is caused by an event outside our control. An event outside our control is defined below in clause 17.2.

17.2 An event outside our control means any act or event beyond our reasonable control including without limitation strikes, lockouts or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport and non performance by suppliers or subcontractors including delivery drivers and couriers.

17.3 If an event outside our control takes place that affects the performance of our obligations under a contract

(a) We will contact you as soon as reasonably practicable to notify you; and

(b) Our obligation under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside of our control. Where the event outside of our control affects our delivery of products to you we will arrange a new delivery date with you as soon as the event outside of our control is over.

17.4 If an event outside our control takes place that affects the performance of our obligation under a contract you may cancel a contract affected by an event outside of our control which has continued for more than 30 days. To cancel, please contact us by telephone on 01686 628012 or email us at sales@soundinduction.co.uk. If you opt to cancel, you will have to return (at your cost) any relevant products that you have already received and we will refund the price you have paid including delivery prices.

Communications between us

18.1 If you are a consumer you may contact us as described in clause 2.2

18.2 If you are a business:

(a) Any notice or other communication given by you to us, or by us to you, under or in connection with the contract shall be in writing preferably by email. If the communication is sent for any reason in the post it shall either be delivered personally, sent by prepaid 1^st class post or other next working day delivery service.

(b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office: if sent by prepaid 1^st class post or other next working day delivery service, at 9 am on the 2^nd business day after posting or if sent by email, one business day after transmission.

(c) In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

18.3 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

How we may use your personal information

19.1 How we will use your personal information. We will use the personal information you provide to us:

(a) To supply the products to you for example by providing your address and contact details to our courier, suppliers or subcontractors.

(b) To process your payment for the products; and

(c) If you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

19.2 Except as provided for above, we will only give your personal information to other third parties where the law either requires or allows us to do so unless disclosure to third parties is required for us to adhere to our obligations under these terms and conditions.

Manufacturers Guarantee

20.1 Some of the products we sell to you come with a manufacturer’s guarantee and will therefore be subject to the manufacturer’s terms and conditions. Please refer to the manufacturers website for more information.

20.2 If you are a consumer, a manufacturer’s guarantee is in addition to, and does not affect, your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office.

Our Warranty and Consumer Durables

21.1 For certain products (please see specific product details to see whether it is covered by our warranty or contact us for more information at sales@soundinduction.co.uk) which do not have a manufacturer’s guarantee, we provide a warranty that on delivery and for a specified period (such specified period is dependent upon the product), the products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 21.2.

21.2 The warranty in clause 21.1 does not apply to any defect in the products arising from:

(a) Fair wear and tear;

(b) Wilful damage, abnormal storage or working conditions, accident, negligence by you or by any 3^rd party;

(d) The product has been misused or handled carelessly or used on a voltage supply other than that stamped on the product;

(e) Any alteration or repair by you or by a 3^rd party who is not one of the authorised repairers; or

(f) Any specification provided by you.

21.3 During this period the product will be repaired and/or have parts replaced free of charge. Any refunds offered will be at the discretion of Sound Induction Systems Ltd, provided that:

(a) You contact us by email or via our contact page if you wish to claim under the guarantee. We will advise you whether to return the goods to Sound Induction Systems Ltd or direct to the manufacturer. The product must be returned as advised together with evidence of the purchase date.

(b) For returns and replacements all goods must be returned as supplied, complete with all accessories including manuals, cables, software and the original packaging.

(c) Supporting paperwork in the form of a note explaining the suspected problem and the invoice or packing notemust be included. Please note the replacements, repairs or refunds are not able to be processed unless these procedures are followed.

21.4 This guarantee does not cover consumable items such as batteries and lapel/ ear/ head worn microphones, earphones, headphones and headsets.

21.5 This guarantee does not confer any rights other than those expressly set out above and does not cover any claim for consequential loss or damage. This guarantee is offered as an extra benefit and does not affect your statutory rights.

21.6 If you are a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local citizens advice bureau or trading standards office.

Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to the Customer Services Team at Sound Induction Systems Ltd, Unit 27, Mochdre Industrial Estate, Newtown, Powys SY16 4LE or by email at sales@soundinduction.co.uk.

International Orders and Delivery

23.1 If you would like to order goods from outside of the UK then please contact us via the contact form.

Privacy

24.1 You acknowledge and agree to be bound by our Privacy Policy

Other important terms

25.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

25.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We are under no obligation to give consent. However, you may transfer our warranty at clause 21 to a person who has acquired the product or, where the product is services, any item or property in respect of which we have provided the services. We may require the person to whom the warranty is transferred to provide reasonable evidence that they are now the owner of the relevant item or property.

25.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 25.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

25.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

25.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

25.6 Which laws apply to this contract and where you may bring legal proceedings.

(a) If you are a consumer: These terms are governed by the laws of England and Wales and you can bring legal proceedings in respect of the products in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English and Welsh courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English and Welsh courts.

(b) If you are a business: A contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. We both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a contract or its subject matter or formation (including non-contractual disputes or claims).