Terms and Conditions

1    The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted.  Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form.  Our acceptance of your order brings into existence a legally binding contract between us.

2.    Price

2.1    The prices payable for goods that you order are set out on our website.  

2.2    You will normally be required to pay an extra charge for delivery and it might not be possible for us to deliver to some locations.  Please note we only supply goods within the UK.  Our delivery charges are set out in our website.  

2.3    We reserve the right, by giving notice to you at any time before the goods are delivered, to increase the price to take account of any increase in the cost to us of supplying you the goods which is due to:

    2.3.1    any factor beyond our control (which may include, but is not limited to, changes in our supply costs, exchange rate fluctuations and changes in import duties or levies);

    2.3.2  any change in delivery dates or quantities for the goods which you request; or

    2.3.3    any delay caused by your instructions or failure by you to give us adequate information or instructions.

2.4    If on notification of the increase in price you decide not to proceed with the order then you are entitled to cancel the order within a reasonable time of such notification, and no later than 10 days and will be given a full refund of the price, if it has already been paid.

3    Payment method

Credit / Debit card.  We use Sage Pay  to process our payments.  Sage Pay is a PCI DSS Level 1 payment service provider.  All card transactions are encrypted using 128-bit SSL certificates.  No cardholder information is ever passed unencrypted and any messages sent to your server from Sage Pay are signed using MD5 hashing to prevent tampering.  Sage Pay say that you can be completely assured in the knowledge that no details can be examined, used or modified by any third parties attempting to gain access to sensitive information. More information about Sage Pay can be found at http://www.sagepay.co.uk/support/online-shoppers/about-sage-pay

4.    Right for you to cancel your contract and our Returns Policy

4.1    If you are a consumer you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day after the day on which you receive the ordered goods.

4.2    To cancel your contract you must notify us in writing, preferably by email via our contact page. We will then send you a RGF (Return Goods Form) with return number for you to complete and return to us. To complete this you have to provide the following information:

    -The order reference number

    -The manufacturer and model number(s) to be returned

    -The reason for returning the goods (including a full fault description if there is a problem with the product)

    -A copy of the invoice

The method of returning the goods should be confirmed with Sound Induction Systems Limited when obtaining a RGF number.

The completed RGF and invoice copy must be enclosed with any returned goods. The returned goods must be securely packed with the RGF number clearly labelled on the outer packaging, do not write on the product packaging.

4.3    If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk.  If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible but not longer then 10 days from receiving them. Please return them by following clause 4.2.

Any goods that you return to us are at your risk until we receive them. It is your responsibility to ensure that any goods that you return are correctly addressed, securely packaged and carried by a reputable carrier.

4.4    Once you have notified us that you are cancelling your contract the goods in question must be returned by you and received by us in the condition they were in when delivered to you.  All goods must be complete with accessories, cables, manuals, software and in original packaging.   If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.  Any sums debited from your debit/credit card will be re-credited to your account as soon as possible and in any event within 30 days of the cancellation.

4.5    You do not have the right to cancel the contract if the contract is for certain items including:

    4.5.1    microphones, earphones and any other items to which high standards of hygiene are applied;

    4.5.2    any goods that have been installed and cannot be returned to the same physical state as they were in when we delivered them to you or have been made or adapted to meet your particular requirements;

5    Back orders and cancellation by us

5.1    We will endeavour to email you should the goods be out of stock or on back order with an expected delivery date, however, we reserve the right to cancel a contract between us if:

    5.1.1    we have insufficient stock to deliver the goods you have ordered;

    5.1.2    we do not deliver to your area; or

    5.1.3    one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.  

5.2    If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible but in any event within 30 days of your order.  We will not be obliged to offer any additional compensation for disappointment suffered.  

6    Delivery of goods to you

6.1    We will deliver the goods ordered by you to the delivery address you specify at the time you make your order.  

6.2    Delivery will be made as soon as possible after your order is accepted.  We aim to dispatch goods (if in stock) the next working day, and in any event within 30 days of your order.

6.3    You will become the owner of the goods you have ordered when they have been delivered to you.  Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.  

6.4    All deliveries will require a signature.  If nobody is in to sign for the goods a card will be left with details for you to rearrange delivery.  If goods are damaged upon delivery please sign for the goods as damaged or refused for delivery and contact us immediately.    

7    Liability

7.1    If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem by email via our contact page within 7 working days of the delivery of the goods in question.  

7.2    Upon return of damaged or defective goods, we will test them. If your claim that the goods are damaged is valid then we will replace or repair the goods or refund you for the defective goods. If we find that the goods are not faulty then we shall be entitled to charge you for their return.

7.3    If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address, preferably by email via our contact page, of the problem within 40 days of the date on which you ordered the goods or within 7 days of the date on which we advised you that the goods had been dispatched, whichever is the earlier.  

7.4    Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than, in certain circumstances,  to refund to you the amount paid by you for the goods in question.  

7.5    You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.  

7.6    Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.  

8    Guarantee for consumer durables

8.1    All products are guaranteed for twelve months from the date of purchase (or 30 days in the case of used goods) against faulty materials or workmanship. During this period the product will be repaired, have parts replaced free of charge, or refund will be offered, at the discretion of Sound Induction Systems Limited, provided that:

    8.1.1    you contact  us by  email  from our contact page  if  you  wish  to claim under the guarantee.  We will advise you whether to return the goods either to Sound Induction Systems Limited or direct to the manufacturer.

    8.1.2    the product is returned to the manufacturer or ourselves, whichever we have instructed,  together with evidence of purchase date.

    8.1.3    the product has been purchased by the user and not used for hire purposes.  

    8.1.4    the product has not been misused or handled carelessly or used on a voltage supply other than that stamped on the product.

    8.1.5   repairs have not been attempted other than by our service staff.  

8.2     For returns and replacements all goods must be returned as supplied, complete with all accessories including manuals, cables, software and the original packaging.

8.3    Supporting paperwork in the form of a note explaining the suspected problem and the invoice or packing slip must be included.  Please note that replacements, repairs or refunds are not able to be processed unless these procedures are followed.  

8.4    This guarantee does not cover consumable items such as batteries and lapel microphones.  

8.5    This guarantee does not confer any rights other than those expressly set out above and does not cover any claims for consequential loss or damage.  This guarantee is offered as an extra benefit and does not affect your statutory rights.   

9    Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to the Online Shop Manager at our contact address at Sound Induction Systems Limited, Unit 24, Mochdre Industrial Estate, Newtown, Powys, SY16 4LE or direct by email via our contact page.  

10    Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damaged or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.  

11    Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.  

12    Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

13    Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.  

14    Governing Law

The contract between us shall be governed by and interpreted in accordance with English law and English and Welsh Courts shall have jurisdiction to resolve any disputes between us.  All contracts shall be concluded in English.

15    Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us.   Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature of quality of any goods offered for sale by us.  Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.  

16     Business Customers

16.1    This clause shall only apply where you are purchasing goods as part of your business or trade and not as a consumer customer. Where the terms in this clause conflict with any other clauses in these Conditions, the terms in this clause shall take precedence, provided that you are purchasing goods in this way.


16.2    The provisions of clause 4 shall not apply.

Warranties and Guarantees

16.3    All warranties, conditions, guarantees and representations implied by statute, common law or otherwise are hereby excluded by Sound Induction Systems Limited to the fullest extent permitted by law.

16.4    The guarantees given in clause 8 shall not apply.

Termination of Contract

16.5    We shall be entitled to terminate the Contract immediately if:

    16.5.1    you commit a serious breach of the Contract; or

    16.5.2    you make an arrangement with or enter into a compromise with your creditors, become the subject of a voluntary arrangement, receivership, administration, liquidation or winding up, you are  unable to pay your debts or otherwise become insolvent or you or your company, property or assets is/are the subject of any distraint, execution, event of insolvency or event of bankruptcy or any other similar process or event, whether in the United Kingdom or elsewhere; or

    16.5.3 you cease or threaten to cease to carry on business; or

    16.5.4 if we reasonably think that any of the events specified in clauses 16.5.2 to 16.5.3 is about to occur.

17     Conflict and Precedence

Where a business has Terms and Conditions covering purchasing that  conflict with the Terms and Conditions of Sound Induction Systems Limited  then the  Terms and Conditions of  Sound Induction Systems  Limited shall take precedence unless specifically agreed in writing by a Director of Sound Induction Systems Limited.

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